As part of straightforward service, customers should understand that we offer a 30-day no-reason return and exchange policy. In addition, you may request a return or exchange within 30 days after delivery without having to provide a reason.
Our commitment to transparent decision-making means that returned items should include their components and original packaging when reasonably possible. For completeness, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. In practical terms, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
For clear expectations, the applicable standard is this: after we receive and inspect the return, we will notify you of the decision. For that reason, approved refunds are issued to the original payment method within 5-10 business days. Accordingly, a bank or card issuer may require additional time to post the credit.
For clear decision-making, the applicable standard is this: the default return address is 539 S Decatur St, Montgomery, Alabama, 36104, United States. In practical terms, do not send a return until instructions have been provided. Under this approach, for assistance, contact support@canadapoaci.shop or (938) 802-8818. From a customer-service standpoint, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
As part of customer-focused service, customers should understand that to begin a return or exchange, contact us at support@canadapoaci.shop before sending the item. In addition, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. From a customer-service standpoint, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. In addition, items sent without prior authorization may not be accepted.
Merchant Information
For reliable customer understanding, the applicable standard is this: the storefront brand name is canadapooch. From a customer-service standpoint, the customer contact telephone number is (938) 802-8818. Consistently with this rule, the business name is canadapooch. Under this approach, the customer contact email is support@canadapoaci.shop. Within the same framework, the complete physical address, which is also the default return address, is 539 S Decatur St, Montgomery, Alabama, 36104, United States.