With practical handling in mind, our operating rule is that we ship only within the United States. For completeness, standard shipping is free for every U.S. From a customer-service standpoint, order, and tracking information is provided after shipment.
This page sets out consistent guidance; specifically, orders are normally processed within 1-2 business days, excluding weekends and U.S. In practical terms, public holidays. Consistently with this rule, after dispatch, estimated transit time is 4-6 business days. For that reason, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
To provide transparent store practice, this section confirms that free standard outbound shipping does not reduce the 30-day no-reason return right. Within the same framework, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. From a customer-service standpoint, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
As part of accountable process, customers should understand that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. In practical terms, customers are responsible for providing a complete and accurate delivery address. As a related point, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
As part of customer-focused store practice, customers should understand that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact support@canadapoaci.shop or (938) 802-8818. At the same time, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Merchant Information
This page sets out practical process; specifically, the storefront brand name is canadapooch. Where applicable, the customer contact telephone number is (938) 802-8818. Consistently with this rule, the business name is canadapooch. Where applicable, the customer contact email is support@canadapoaci.shop. For that reason, the complete physical address, which is also the default return address, is 539 S Decatur St, Montgomery, Alabama, 36104, United States.